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24/5 Support

Multilingual assistance available during global trading hours

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Global reach

Support for traders across multiple regions and time zones

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Fast response

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HOW WE WORK

Discover how we work

We focus on transparent pricing, fast execution, and reliable trading technology — built on institutional-grade liquidity and competitive spreads across global markets.

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ZERO Markets supports clients globally, with services tailored to regional regulatory requirements and trading conditions.

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FAQS

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How can I contact ZERO Markets for support?

You can contact our support team via live chat, email, or through the client portal. Our team is available 24/5 in multiple languages to assist with trading, accounts, and technical queries.

What hours are you available for support?

We provide 24/5 support aligned with global financial market hours, ensuring assistance is available throughout active trading sessions.

How quickly will I receive a response?

Live chat responses are typically instant during support hours, while email enquiries are usually responded to within one business day.

Can I get help with my trading platform?

Yes. Our support team can assist with MT4, MT5, account setup, login issues, and general platform functionality.

Do you offer support in multiple languages?

Yes. We provide multilingual support including English, Chinese, Vietnamese, Korean, and other regional languages depending on availability.

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©2026 ZERO Markets. All rights reserved.

Disclaimer: Derivative products are highly leveraged, carry a high level of risk and may not be appropriate for all investors. The material on this website is intended for illustrative purposes and general information only. It does not constitute financial advice nor does it take into account your investment objectives, financial situation or particular needs. Commission, interest, platform fees, dividends, variation margin and other fees and charges may apply to financial products or services available from ZERO Markets. The information on this website is not intended for residents of certain jurisdictions and is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use may be contrary to any local laws or regulations of that jurisdiction. Those who access this website do so on their own initiative. The release does not constitute any invitation to trade. The trading name “ZERO Markets” may be used in connection with services provided by separate legal entities operating in different jurisdictions, in accordance with the regulatory requirements applicable to each customer’s jurisdiction and the licensing conditions of each relevant entity. Prior to entering into any transactions under the ZERO Markets brand, clients are entitled to seek independent legal advice to confirm the identity of the relevant service provider and/or product issuer. Should you have any questions regarding the regulatory status applicable to your trading account, please contact us for further clarification.

ZERO Markets is a trading name and may be used by the following separate legal entities, each operating within its own target jurisdiction. None of the entities listed below is authorised to provide financial services outside its permitted jurisdiction:

Zero Financial Limited (Business Registration Number: 67334973-003-03-26-5) is a private company incorporated in Hong Kong, with its principal place of business at Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Kowloon.

Zero Financial Ltd, an Investment Dealer, is authorised and regulated by the Financial Services Commission of Mauritius (Licence No. GB21026308), with its principal place of business at c/o AllServ Management Ltd, Office 306, 3rd Floor, Ebene Junction, Rue de la Démocratie, Ebene 72201, Mauritius.

Our services are not available to residents of specific jurisdictions including Afghanistan, Canada, Cuba, Iraq, Iran, Liberia, Libya, Myanmar, Palestine, Denmark, Italy, Russia, Slovenia, Sweden, Somalia, Syria, Sudan, Yemen, Spain, European Union, Malaysia, Indonesia, Australia, Thailand, and the United States, as well as any jurisdictions that are included on the FATF and EU/UN sanctions lists.

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